The objective of this course is to explore the effective knowledge and practices in managing construction project’s quality. Sound project quality management is central to meeting project outcomes and satisfying customer expectations. At the highest level, quality management is the concept of continuous improvement. It involves planning, doing, checking, and acting to improve quality standards.

On completion of this course, the students would be able to:

• Identify the importance of Quality Management for a successful project.
• Manage quality performance in construction projects.
• Implement the new concepts of Total Quality Management and ISO standards on construction projects.

None.

I.     Quality in Construction Projects

1. Quality Issues in Design Phase
2. Quality Issues in Tendering Phase
3. Quality Issues in Costing
   

II.     ISO 9000 in Construction

1. Quality Management System Framework
2. Quality Management Principles
3. Development of a QMS Model
4. Auditing Quality Systems

III.    Quality Improvement and Total Quality Management

1. Tools for Quality Improvement
   1. Flowchart
   2. Check Sheet
   3. PARETO Charts
   4. ISHIKAWA Diagram
   5. Control Charts
   6. Histograms
   7. Scatter Diagrams
2. Total Quality Management Concepts
   1. The Deming Cycle
   2. The Juran Trilogy
   3. The Crosby Concept
3. Total Quality Management Models
   1. European Foundation for Quality Management Model
   2. Malcolm Baldrige Criteria for Performance Excellence

None.

No designated text book, but class notes and handouts will be provided.

1. Kamara, J.M., Anumba, C.J., and Evbhuomwan, NFO (2002): Capturing Client Requirements in Construction Projects, 1^st Edition, London, Thomas Telford
2. Construction Industry Institute (CII) (1987): Project Materials Management Handbook, Construction Industry Institute (CII), USA.
3. Glagola, C., Ledbetter, WB, Stevens, JD. (1992): Quality Performance Measurements of the EPC Process, Construction Industry Institute (CII), USA.
4. Chung, H. W. (1995): Understanding Quality Assurance in Construction: A Practical Guide to ISO 9000 for Contractors, London, E & FN Spon
5. Ireland, Lewis R. (1991): Quality Management for Projects and Programs, Pennsylvania : Project Management Institute
6. Quality in Constructed Project: A Guide for Owners, Designers and Constructors; Third Edition, American Society of Civil Engineers

1. Construction Management and Economics by Routledge, Taylor & Francis
2. Engineering, Construction and Architectural Management by Emerald
3. International Journal of Project Management by Elsevier
4. Journal of Construction Engineering and Management by ASCE

Others: None

Lectures:          45 hours

Self-study:      135 hours

Mass Instruction: Lectures, Class room exercises and presentations

Individualized Learning: Individual home assignments at the end of each class.

Group Learning: Group home assignments at the end of each class to practice, Case Studies to enhance the practical problem-solving skills.

Case study and Home Assignments:  10%

Mid Semester Exam (Open Book): 30%

Final Exam (Open Book): 60%

“A” will be awarded if a student can demonstrate clear understanding of the topics learned in class, has integrated knowledge of the course, can apply the knowledge appropriately in the project/case study, and actively contribute in class discussion.

“B” will be awarded if a student can demonstrate basic understanding of the topics learned in class, can apply the knowledge in the project/case study, and contribute in class discussion.

“C” will be given if a student can demonstrate partial understanding of the topics learned in class, can apply the knowledge in the project/case study, and quiet during class discussion.

“D” will be given if a student demonstrates lack of understanding of the topics learned in class, cannot apply the knowledge appropriately in the project/case study, and cannot contribute in class discussion.